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The role involves designing and developing scalable data processing and machine learning pipelines using advanced big data technologies. The backend developer will handle product development from requirements to production, ensuring a sustainable architecture and troubleshooting as necessary. Strong problem-solving skills and ability to learn new technologies rapidly are essential.

The Data Scientist will engage in customer-facing projects, leveraging machine learning and big data technologies to develop tailored solutions. Responsibilities include leading technical designs, extracting insights from large datasets, training customers, and maintaining partner relationships.

As a Solutions QA Engineer at ThetaRay, you will be responsible for testing AI-based solutions, developing and maintaining automated tests, and ensuring high-quality deliverables. You will work closely with Data Scientists and Data Engineers, participating in the development of testing processes within a CI/CD environment and influencing quality standards in a collaborative agile setting.

The Junior QA Automation Engineer will develop and maintain automated test pipelines, create test cases for both manual and automated testing, and participate in defining quality processes. This role requires strong knowledge in automation testing and collaboration in an agile scrum environment.

The Tier 2 Support Engineer will resolve technical escalations from Tier 1 support, communicate effectively with customers, act as a product expert, assist in onboarding and implementations, collaborate with Tier 3 Engineers, maintain documentation, participate in an On Call rotation, and adhere to KPIs and SLAs.

The Head of Global Customer Support will lead a team of over 20 members, overseeing 24/7 support operations for mission-critical products. Responsibilities include improving customer satisfaction, implementing support processes, monitoring KPIs, and ensuring effective collaboration with cross-functional teams.

As a Senior Customer Success Manager at ThetaRay, you will manage enterprise customer portfolios, ensure customer satisfaction, drive product adoption, and collaborate with cross-functional teams. Your responsibilities include developing relationships, conducting strategic reviews, and identifying growth opportunities to maximize value from ThetaRay's solutions.