Join Novo as a Dispute Analyst/Deposit Operation Analyst to support transaction processing and operational duties within the banking platform. Responsibilities include investigating debit card/ACH disputes, coordinating with law enforcement agencies, maintaining records, and ensuring compliance with regulations.

The Group Product Manager will oversee the development of Novo’s AI-powered customer experience platform, aiming to enhance customer interactions through automation and predictive analytics. Responsibilities include driving customer satisfaction metrics, collaborating cross-functionally to build new product features, and managing the customer service lifecycle.

As a Compliance Manager, you will coordinate compliance activities, ensuring adherence to ethical and regulatory standards. Your role includes conducting research on regulations, reporting compliance violations, engaging with management on compliance issues, maintaining documentation, filing compliance reports, and overseeing internal audits to ensure proper compliance procedures are upheld.