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The Sales Consultant will be responsible for qualifying, pursuing, and closing new business sales opportunities. The role involves cold calling, demonstrating products to potential clients, and achieving sales targets while liaising with senior staff to develop sales strategies.

The Customer Success Consultant will work with law firms to understand their needs, educate them on software best practices, and ensure they achieve successful outcomes using the company's software. Responsibilities include client liaison, conducting needs analysis, gathering feedback for product improvements, and advocating for client needs internally.

As a Holistic Quality Analyst at LEAP, you will ensure high-quality releases of their legal software by analyzing user experiences, testing features globally, and providing feedback to developers and stakeholders. You'll build relationships with clients to understand their needs and document recommendations to enhance training and marketing efforts.

The Customer Success Manager will ensure customer retention by maximizing satisfaction with LEAP software, providing support throughout the client’s lifecycle, and addressing their needs and concerns efficiently. This role involves training, advocating for customers, and using various metrics to enhance client experience and drive adoption of the software.

As a Client Support Specialist, you will facilitate excellent customer service by resolving product inquiries, troubleshooting application issues, and assisting clients via calls and emails in a high-volume environment. You will also manage records in Salesforce and contribute to improving customer experience and internal efficiencies.

The Client Success Manager will build and maintain strong client relationships, provide training on software usage, support client needs, manage account growth, gather feedback, and collaborate with internal teams to enhance client satisfaction and retention.

The Sales Engineer will support the National Sales team, addressing accounting inquiries during the sales process, facilitating communication between new business and Post Sales Operations, and ensuring customer needs are met for a smooth transition to new software. They will collaborate with decision-makers and bookkeepers, create demonstrations, and analyze company technologies for improvements.