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The Customer Success Engineer ensures the technical success of customers using the WordPress VIP platform by providing support, consulting, and troubleshooting deployment issues. The role involves a mix of technical problem-solving, customer communication, and collaboration, often handling complex issues through various channels such as Zendesk tickets and direct customer calls.

The Support Engineer for WordPress VIP role involves providing exceptional technical support to clients, including debugging and problem-solving for high-traffic WordPress sites. Responsibilities include maintaining documentation, facilitating customer interactions, and helping colleagues improve platform services.