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The Senior Technical Support Specialist provides advanced technical support, ensuring customer satisfaction and troubleshooting SaaS issues on the Kajabi platform, while training junior team members.

The Tech Support Specialist assists customers with technical issues on the Kajabi platform via multiple communication channels, enhancing user experience by providing solutions and creating guides. Requires expertise in SaaS troubleshooting and front-end web development tools.

As Director of External Communications, you will develop and implement a communications strategy to elevate Kajabi's market presence, strengthen brand visibility, and engage with media and influencers. Responsibilities include crafting narratives, managing PR relationships, and ensuring alignment with marketing campaigns.