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The Technical Account Manager (TAM) at Wiz is responsible for driving customer adoption of the Wiz platform by providing technical guidance and support throughout the customer lifecycle. Key responsibilities include addressing customer needs, collaborating with internal teams, developing success plans, measuring performance, and ensuring high levels of customer satisfaction.

As a Technical Account Manager at Wiz, you will guide customers in adopting the Wiz platform, ensuring technical and operational success. You'll build relationships with key stakeholders, assist in resolving technical issues, and collaborate with various teams to enhance customer satisfaction and retention. Your role includes developing success plans and identifying expansion opportunities for Wiz's cloud services.

As a Solutions Support Engineer, you will provide technical support and troubleshoot issues for customers, scale support through automation, coordinate with Customer Success Managers, and create documentation to enhance the support experience.