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The Client Case Executive will manage client accounts according to Service Level Agreements, ensuring documentation completeness and verifying the quality of cases before closure. They will proactively suggest process improvements, collaborate internally and externally to facilitate client and candidate inquiries, prepare case reports, and track progress until resolution.
As a Client Case Manager, you will provide first-time resolution to customer file queries, ensuring timely documentation and resolution to meet client expectations. You will interact with clients and candidates regarding file updates, conduct quality assurance checks, and make recommendations for program improvements based on operational knowledge and client interactions.
The Client Success Associate serves as a liaison between the company and clients, ensuring a smooth background checking process. Responsibilities include maintaining client relationships, assisting with hiring decisions, addressing inquiries about services, and ensuring timely resolution of client issues while communicating effectively with various departments.
The Accountant for the LATAM region will manage general ledger activities, perform monthly close processes, prepare journal entries and reconciliations, assist in financial reporting, and support treasury functions. The role requires strong English and Portuguese or Spanish proficiency, extensive accounting experience, and a proactive approach to drive process improvements.
The Accountant for the LATAM region will manage the general ledger activities, including monthly close procedures, account reconciliations, financial analysis, and support for business teams. This role requires proficiency in English and either Portuguese or Spanish, along with expertise in US GAAP and Brazilian GAAP, expertise in financial systems, and the ability to drive process improvements.
As a Verification Specialist, you will handle reference interviews and verifications for employment and education, ensuring accuracy and compliance for clients. Your role involves communicating with clients and candidates, examining CVs, and producing detailed reports while maintaining high accuracy and customer focus.
As a Verification Specialist, you will conduct reference interviews and perform employment and education verifications for clients. Responsibilities include examining CVs, contacting institutions for verification, writing detailed reports, ensuring quality standards, and resolving client inquiries.
The Verification Specialist will conduct reference, employment, and education verifications for clients, ensuring information accuracy and compliance. Responsibilities include contacting companies and institutions, writing detailed reports, and resolving client concerns. The role requires strong communication skills and attention to detail to manage multiple priorities.
Design, develop, and implement project deliverables in a team environment. Mentor Jr. Developers and ensure adherence to software engineering best practices. Work on production issues, monitor changes in server and network infrastructures, and ensure smooth system operations.
The Client Success Partner (EMEA) at Sterling is responsible for being a frontline advocate and proactive support to top tier customers in EMEA. They act as a liaison between internal departments and customers to ensure smooth operation of background check processes. The role involves maintaining relationships with clients and supporting revenue growth.
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