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The Legal Counsel will serve as the primary legal partner to the Procurement team, support various commercial and product matters, review and negotiate agreements, manage compliance, and improve legal processes. This role demands advanced drafting and negotiation skills, experience in a technology context, and collaboration across various departments.

The Legal Counsel will serve as the primary legal partner for Intercom’s Procurement team, providing guidance on various legal and business matters, including contract negotiations and compliance. Responsibilities include managing projects, advising on SaaS agreements, developing contract templates, and optimizing legal processes in a fast-paced environment.

The Customer Success Manager at Intercom will develop relationships with clients at various stages, helping them maximize the value of their AI-driven customer service solutions through guidance and strategic planning. The role involves addressing customer challenges, ensuring product adoption, and reducing churn by working closely with Intercom's account teams and providing insights from customer feedback.

As a Relationship Manager for Intercom in Latin America, you will manage and nurture client relationships to drive growth, identify upselling opportunities, provide accurate sales forecasts, and represent the voice of the customer. You'll collaborate with cross-functional teams and participate in events to enhance product visibility while mentoring team members.

As a Relationship Manager at Intercom, you will drive business growth in the LATAM region by managing client relationships, identifying upselling opportunities, providing accurate forecasts, and representing customer needs internally. You will also engage in mentoring, strategizing account growth, and participate in events to showcase Intercom's solutions.