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The Manager of People Systems will lead the People Systems team, focusing on optimizing technology strategy, managing systems and data engineering, and collaborating with stakeholders to improve People systems architecture and processes. Responsibilities include overseeing project roadmaps, supporting critical HR cycles, and managing external consultants.

As a Strategic Customer Success Manager, you will build relationships with major customers, guiding them through their journey with Intercom's AI solutions by developing success plans, mitigating churn, and driving product adoption and expansion initiatives. You will collaborate with internal teams and act as a trusted advisor to maximize customer value and uncover growth opportunities.

As a Senior Sales Engineer at Intercom, you will engage directly with customers, providing technical expertise and support throughout the sales cycle. Your role involves conducting technical discovery, delivering impactful demonstrations, and collaborating with Product and Engineering teams to ensure customer needs are met. You will also build trust with clients by approaching challenges with empathy and driving customer success.

As a Senior Sales Engineer at Intercom, you'll engage with customers, provide technical expertise, and demonstrate the value of AI-driven customer service solutions. You'll lead technical discovery, conduct impactful presentations, and collaborate with Product and Engineering teams to ensure customer needs are met. Your role is crucial in building trust with customers and ensuring their success through exceptional support and tailored engagements.

As a Strategic Finance Manager at Intercom, you will lead cross-functional financial modeling for budgeting, forecasting, and long-range planning of strategic initiatives. Your role involves managing financial projects, collaborating with various departments, and communicating insights to senior leaders and stakeholders.

In this role, you will design and build data pipelines, collaborate with finance and product teams to measure performance, and automate data models. You will also conduct analysis to address business questions and uphold data quality.

As a Scaled Customer Success Manager, you will engage customers to drive product adoption, run implementation projects, partner with Sales, and build customer relationships while designing and implementing scalable processes to enhance customer value.