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The Account Executive will build and manage a sales pipeline for Mid Market accounts, executing solution-based sales processes, conducting high quality discovery, and expanding Smartsheet's footprint and brand awareness in the DACH region. The role includes managing relationships with both customers and partners to drive revenue growth and ensure customer satisfaction throughout the sales cycle.

The Manager of Customer Success will lead a team focused on achieving business targets and improving customer engagement. Responsibilities include coaching staff, using data for performance tracking, enhancing customer journeys, driving product adoption, and executing strategies for account growth and retention.

The Sr. Customer Success Manager will oversee commercial accounts, focusing on customer satisfaction, engagement, retention, and growth. Responsibilities include leading onboarding processes, developing engagement strategies, conducting success reviews, providing guidance, resolving issues, and collaborating with sales and support teams to identify growth opportunities.

The Technical Account Associate acts as a business advisor to specific Smartsheet customers, providing Premier Services to maximize the value of their investment. Responsibilities include developing relationships with customers, providing technical support, and collaborating with internal teams. The role requires 1-2+ years of relevant technology or related field experience and customer-facing experience.

Smartsheet is seeking a Solutions Consultant to assist customers in designing, building, and implementing Smartsheet solutions to solve their business objectives. The role involves post-sales engagements with the customer base, converting business requirements into Smartsheet solutions, and providing expertise on Smartsheet functionalities.

Lead and manage a team of Customer Success professionals to drive product utilization, customer engagement, and retention. Collaborate with cross-functional teams to enhance customer journey and drive growth. Bring innovative ideas to support business development and operational excellence.

The Implementation Specialist will guide customer engagement and product adoption for Smartsheet. Responsibilities include leading implementations, collaborating with stakeholders, designing Smartsheet solutions, maintaining technical knowledge, identifying expansion opportunities, and meeting KPIs to enhance customer experience.