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The Principal CX Manager will establish and nurture relationships with executives, plan strategic engagements, monitor satisfaction levels, and collaborate with cross-functional teams to enhance the executive experience, ultimately supporting business growth and partnerships.

The Manager of Financial Analysis & Strategy will provide decision support and analysis for Product Development leadership, build complex financial models, conduct ongoing analyses to drive strategic recommendations, and improve financial systems in collaboration with cross-functional teams, focusing on budgeting and reporting processes.

The SMB Account Executive at Zendesk will focus on acquiring new customers and managing existing relationships to drive revenue growth in the SaaS landscape. This role involves identifying sales opportunities, nurturing customer satisfaction, and collaborating with internal teams to enhance sales strategies. The executive will utilize sales tools like Salesforce to track sales stages and provide forecasts to exceed revenue goals.

As a Technical Architect at Zendesk, you will design solutions for customer experiences, engage with stakeholders to address pain points, and lead technical discussions. You will also provide architectural guidance and suggest improvements, ensuring the optimization of Zendesk configurations across various customers.

The Sr Manager, Sales Strategy will lead sales acceleration initiatives by analyzing data to create actionable insights that drive sales growth, optimize processes, and collaborate with cross-functional teams to align on strategic plans. This role involves building relationships with key stakeholders and assisting sales leaders with best practices and strategies.

The Renewals Representative will assist Zendesk customers in managing their subscriptions and ensuring they meet their service needs. Responsibilities include leading negotiations during renewals, identifying expansion opportunities, maintaining customer account health, meeting renewal goals, and mentoring junior representatives.

The Renewals Representative II will assist Zendesk customers with subscription alignment and enhance the value from their current services. Responsibilities include leading negotiations during renewal, maintaining customer engagement, ensuring timely renewals, managing sales opportunities in Salesforce, and mentoring junior representatives, all aimed at reducing churn and increasing value.