Top Tech Jobs & Startup Jobs

As a Senior Technical Architect at Zendesk, you will tailor technical solutions to meet customer needs, work with teams to produce technical documentation, support development phases, and conduct training. You'll serve as the main technical designer and handle high-profile escalations, while delivering consulting services both onsite and remotely.

The Senior UX Researcher will design and execute research to inform product strategy and improve user experience. They will collaborate with product managers and designers, influence product design, and disseminate research insights across the organization. The role requires strong research skills in B2B, mobile, and SaaS environments, and engagement with stakeholders across multiple regions.

The Senior Customer Success Manager leads customer engagement and ensures business value from Zendesk products by mitigating churn, driving product adoption, and providing consultative support. They collaborate with sales, maintain customer relations, and capture insights to improve customer experience while acting as the voice of the customer.