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As a Brokerage Operations Service Specialist at Cash App, you'll manage customer inquiries and accounts, ensuring compliance with financial regulations while enhancing customer satisfaction. Your role includes identifying process improvements, addressing customer complaints, and maintaining excellent service levels in a fast-paced environment.

The Staff Machine Learning Engineer will enhance batch inference services and tooling for financial crime detection, work on infrastructure for model development, and lead AI/ML initiatives within Cash App. Responsibilities include collaborating with various teams, developing prototypes, and driving strategic roadmaps.

The Governance Lead will manage Cash App's governance frameworks, overseeing compliance program administration and ensuring effective change management processes. The role involves collaborating with various internal teams and maintaining regulatory knowledge to support compliance initiatives and manage audits and inquiries. Excellent presentation and communication skills are crucial, as this position involves engaging with senior management and ensuring timely action on compliance matters.