Top Tech Jobs & Startups Jobs

The Retention Insight Specialist monitors and assesses call quality and performance of Retention Agents for both B2C and B2B customers. This role involves providing feedback, analyzing customer reactions, identifying training opportunities, and ensuring the integrity of the sales process. In addition, the Specialist creates KPIs for executive review and conducts weekly feedback sessions with leadership.

The Retention Insight Specialist is responsible for assessing the call quality and performance of retention agents dealing with existing customers. They monitor call flows, assess agent behaviors, create KPIs, and provide feedback to leadership. This role requires a Bachelor's degree or 3-5 years of relevant experience in a call center environment.

The Retention Insight Specialist monitors call quality and performance of Retention Agents, providing feedback and making recommendations for training improvements. This role involves creating KPIs for review and assisting in developing quality initiatives to enhance retention strategies.

This role involves supervising the assignment desk operations, mentoring young journalists, managing schedules of reporters, coordinating content across platforms, and ensuring effective news coverage. The Executive Producer will work closely with the news director on planning and executing news segments.

Local Ad Sales Account Executive responsible for meeting with local businesses' key decision makers, developing advertising solutions, managing client accounts, and exceeding sales goals.

As an Account Executive, you will engage with local businesses to identify needs and develop advertising solutions using innovative media and online tools. You will manage client accounts from proposal through production and ensure successful campaign activations. Strong sales skills and technology familiarity are essential.

The Senior Machine Learning Engineer will create end-to-end AI and machine learning solutions, collaborating with stakeholders to define project requirements, gather data, and deploy models into production. Responsibilities include analyzing data for insights, managing projects from start to finish, and staying updated on industry trends to drive innovation.