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As an Intermediate Software Engineer at Ada, you will collaborate with stakeholders to deliver and improve the messaging platform for customer service automation, using technologies like Python and Node.js. You will also participate in code reviews and address production issues while providing insights to enhance development practices.

The Senior Technical Writer at Ada will manage the product documentation for their AI-powered customer service platform. Responsibilities include creating clear content, testing integrations, and working hands-on with APIs and SDKs to validate user experiences and enhance documentation. The role requires collaboration with development teams to ensure quality and clarity in technical content.

As a Technical Support Advisor, you will troubleshoot and resolve complex technical issues for clients, ensuring exceptional customer service. You'll work with internal teams to optimize platform use, maintain product documentation, and escalate issues when necessary, all while adhering to service level agreements.