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The Head of Customer Service & Operations leads the Operations Departments, manages strategic direction, drives performance through effective team collaboration, oversees operational processes, and ensures adherence to compliance policies while enhancing customer service quality.

The Assistant Manager - Risk oversees the management and delivery of control testing to identify and address business risks in alignment with departmental initiatives. This role involves executing control assessments, developing testing procedures, supporting project management efforts, and maintaining communication with stakeholders to resolve control issues.

The Compliance Associate will manage compliance risks within the Investments Compliance Department at MetLife, focusing on identifying guideline breaches, providing guidance on client guidelines, and reviewing trading activities. Responsibilities also include reviewing reports and preparing client certifications while ensuring adherence to regulatory requirements.