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The Key Holder is responsible for delivering an exceptional customer experience, driving sales through product knowledge, and assisting in store operations. Duties include customer interaction, transaction management, merchandise stocking, and team leadership. The Key Holder must ensure compliance with company policies and provide excellent service to enhance customer engagement and store performance.

The Team Member engages with customers to create a premium shopping experience at JOANN, providing assistance at the cutting counter and cash register, stocking and organizing merchandise, and encouraging participation in store activities. They drive sales through product knowledge and maintain high standards of store presentation.

The Team Member's role focuses on delivering an exceptional customer experience, engaging with customers to understand their needs, assisting with transactions, stocking and arranging products, and maintaining store standards. Team Members work collaboratively to drive sales and customer satisfaction while supporting fellow team members.