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The Key Holder at JOANN is responsible for delivering excellent customer experiences and driving sales through product knowledge and innovative merchandising. They assist store management with operational tasks, including opening and closing the store, ensuring compliance, engaging customers, processing transactions, and coaching team members.

As a Team Member at JOANN, you will enhance customer experiences by providing exceptional service, processing transactions, and maintaining store presentation. You'll engage customers with product knowledge and invite them to participate in store activities while supporting teammates in various tasks to exceed store goals.

The Team Member is responsible for delivering premium customer experiences at JOANN by engaging with customers, providing assistance with their project needs, handling transactions, and maintaining store standards. They contribute to sales through product knowledge and suggestive selling, assist in training new team members, and support store management in various tasks.