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The Key Holder is responsible for delivering exceptional customer service, driving sales through product knowledge, and assisting with store operations such as opening/closing tasks. This role requires engaging with customers, processing transactions, maintaining store standards, and supporting the store management team in managing team tasks and business growth.

The Team Member is responsible for delivering exceptional customer service, driving sales, and supporting store operations by engaging with customers, processing transactions, stocking shelves, and assisting with training new Team Members. They are expected to maintain store cleanliness and assist customers with their project needs effectively.

The Team Member at JOANN is tasked with providing excellent customer service, driving sales through product knowledge, and ensuring store standards are maintained. Responsibilities include greeting customers, processing transactions, stocking shelves, and minimizing shrinkage. Team Members are encouraged to engage customers in store activities while assisting colleagues and training new staff.