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The Global Dispute Analyst is responsible for resolving customer disputes by identifying root causes, generating reports, coordinating issue resolutions across departments, and recommending improvements to prevent future disputes. The role requires strong analytical skills, excellent communication, and the ability to work under tight deadlines while maintaining a high degree of accuracy in data processing and financial analysis.

As a Senior Network Consultant, you will be responsible for providing technical assistance to Genesys Cloud customers, troubleshooting network issues, collaborating with tech teams, and ensuring customer success. You will also document faults and create a knowledgebase, while assisting junior staff.

The Talent Acquisition Partner will closely collaborate with hiring teams to identify recruitment needs, develop effective hiring strategies, and engage with high-potential candidates. This role requires proactive talent sourcing, managing the recruiting lifecycle, ensuring the HR system is up-to-date, tracking campaign effectiveness, and promoting company policies and brand at various events.

The Deal Operations Analyst supports the Global Sales and Renewal teams by providing operational assistance with quote-to-cash activities, including navigating quote tools and resolving challenges. They serve as a liaison between sales and various internal departments, facilitate communication, and handle issue resolution while managing multiple tasks in a dynamic environment.

As the Staff Product Manager, you will drive the strategic vision and execution of workforce management scheduling within the Genesys suite, collaborating across functions to enhance user experience and lead product innovation based on market demands and customer feedback.

The Senior Solutions Consultant is responsible for the technical and competitive aspects of the Genesys sales cycle, engaging with enterprise and mid-market executives, providing technical information to customers, and owning the technical relationship with prospects to enhance customer experience.

The Senior Solution Consultant at Genesys will work closely with Sales Account Executives to develop new business by leveraging technical and consulting expertise to align customer needs with Genesys solutions. This role involves managing customer interactions, uncovering customer experience gaps, and tailoring solutions to meet diverse stakeholder requirements.