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This role involves supporting Genesys Cloud customers by troubleshooting complex network issues, collaborating with vendors and internal teams, and providing escalated technical support. You will work directly with customers to restore services and document findings to enhance team knowledge.

As a Senior Developer specializing in Data Engineering, you will design and enhance data pipelines, utilize data modeling and ETL processes, and collaborate with clients and engineering teams to meet project requirements. Your role includes optimizing models, improving data reporting, and supporting knowledge transfer while maintaining effective communication across diverse teams.

The Senior Account Executive is tasked with achieving sales targets by developing strategies to convert opportunities into business. Responsibilities include account development, effective communication of Genesys's capabilities, leading cross-functional teams, and maintaining a strong sales pipeline.

The Customer Success Manager will engage with partners and mid-market/SMB customers to promote product adoption, manage renewals and revenue retention, and encourage engagement through various initiatives. Responsibilities include hosting business reviews, monitoring account health, and identifying growth opportunities.

As an Account Executive, you will drive revenue growth by acquiring new business, collaborating with the sales team, developing lead generation opportunities, building strong customer relationships, and helping partners maximize ROI with Genesys solutions.

The Senior Account Executive is responsible for driving revenue growth by managing and closing Enterprise sales opportunities, supporting sales through presentations, and increasing the pipeline through demand generation. They need to have a deep understanding of customer environments and maintain knowledge of Genesys products and industry trends.

As a Principal Solutions Consultant, you will engage with customers to identify needs and create effective business solution roadmaps, integrating technical expertise with understanding customer strategies. You will conduct workshops, design demos, and stay updated on Genesys products to ensure successful implementations and drive customer success.