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The Business Operations & Systems Analyst II leads low to medium complexity projects, planning, executing tests, documenting requirements, and ensuring quality outcomes. Responsibilities include project execution, stakeholder engagement, and reporting project health.

The role involves tracking market activities and competitors, assessing threats and opportunities, and developing business recommendations based on competitive intelligence analysis.

The Claims Team Lead oversees a team of claims staff, manages complex customer inquiries, ensures compliance with insurance policies, and drives operational initiatives.