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The Digital Contact & Services Senior Associate at PwC will leverage advanced analytics techniques to extract insights from large datasets, support data-driven decision making, and improve client engagement. Responsibilities include leading Contact Center AI solutions, managing end-to-end project lifecycles, and guiding a team of AI consultants. Strengthening client relationships and understanding business objectives are essential to the role.

As a Digital Contact & Services Senior Associate at PwC, you will utilize advanced analytics to extract insights from large datasets to support data-driven decisions for clients. Responsibilities also include leading AI-driven Contact Center solutions, managing teams, and ensuring alignment with business goals while enhancing client engagement and operational efficiency.

In this role, you will leverage data and analytics to provide insights that drive business decisions. You’ll focus on advanced analytical techniques, build strong client relationships, and lead teams in developing AI and Contact Center solutions to enhance operational efficiency and user engagement.