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The Customer Support Manager will lead and grow a high-performing Customer Support team, ensuring exceptional customer satisfaction for a digital experience and virtual events SaaS platform. Responsibilities include team management, reporting metrics evolution, customer support escalation coordination, and fostering relationships across departments. Flexible working hours are required to cover US and European shifts.

As an Account Manager at SpotMe, you will drive product usage and growth with an existing book of accounts, build relationships, generate additional revenue through services, and understand customer needs to ensure success with the SpotMe platform. You'll also partner with various teams to facilitate account onboarding and integration.

As an Associate Project Manager, you will coordinate and manage Virtual, Hybrid, and In-person events, ensuring they are delivered on time and meet high-quality standards. You will utilize Backstage CMS to customize event applications and manage internal and customer teams to enhance client experience throughout the event lifecycle.

Develop new features and functionalities for the SpotMe WebApp and CMS, enhancing user experience and optimizing participant engagement. Responsibilities include backend and frontend development, integrating external systems, maintaining automatic tests, and collaborating in a team environment to refactor legacy code.

The Associate Project Manager will oversee the delivery of Virtual, Hybrid, and In-person events, ensuring all projects meet high-quality standards and deadlines. Responsibilities include coordinating resources, customizing event applications, and managing operational teams to provide an exceptional client experience.

Manage over 60 applications and a team of 15 administrators to configure and maintain business applications. Provide company-wide IT support and manage corporate IT projects, enhancing user experience and maintaining security. Analyze current processes for improvements and track hardware and software assets.

The Associate Project Manager is responsible for delivering virtual, hybrid, and in-person events, coordinating internal resources and customer teams, ensuring quality execution within deadlines, and utilizing the Backstage CMS for event management.