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The Technical Product Support Engineer is responsible for providing technical support to customers, including handling escalations, performance monitoring, system installations, and support for new product designs. The role involves generating documentation, analyzing performance data, and assisting engineering teams in testing and implementing improvements.

The Technical Product Support Engineer is responsible for providing hardware and system technical support to customers, facilitating communication between customers and internal teams, and generating performance metrics and documentation. They support the implementation of new hardware and software designs and lead small projects while addressing complex issues. They play a vital role in maintaining customer satisfaction and operational efficiency.

The Software Engineer will develop code for moderate software projects, design and implement bug fixes, and execute software tests. They will troubleshoot issues, compile data for reports, interface with internal and external customers, and provide informal guidance to new team members.