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The Salesforce Technical Architect is responsible for the full implementation lifecycle of Salesforce solutions across various industries, particularly Telecommunication, Healthcare, and Financial Services. Duties include collaborating with clients to design technology solutions, mentoring development teams, application design, and ensuring quality delivery through standard methodologies. The role requires strong leadership and an in-depth understanding of the cloud-computing ecosystem.

The Lead User Experience Researcher will scope and drive research projects to inform product strategy and design, collaborate with cross-functional teams, conduct generative and evaluative research, synthesize findings into actionable insights, and support product owners and executives with research insights that drive user-centric product development.

This role involves engaging with existing and new customers to sell the Salesforce Customer 360 platform, focusing on building relationships with key stakeholders and driving customer satisfaction. Responsibilities include developing account strategies, leading the sales process, and understanding customer business requirements across various industries.