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The Support Bar Analyst (IT Help Desk) at Keywords is responsible for providing local and frontline support, serving as the main point of contact for customer issues, and maintaining accurate records of interactions. This role involves collaborating with other teams, staying updated on industry trends, and ensuring exceptional user experiences and IT asset management.

The Live Captioning Project Manager coordinates live captioning and streaming projects, ensuring timely and quality delivery. Responsibilities include managing project requirements, leading technical configurations, troubleshooting issues, and ensuring compliance with accessibility standards. Strong project management skills and cross-functional collaboration are essential.

The role involves handling customer inquiries in Japanese via email or chat, creating and updating internal documents, and translating content as needed. The agent responds to player queries and escalates issues when necessary, requiring strong Japanese and conversational English skills.