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As a Senior Software Development Engineer, you will work in a web engineering team focused on enhancing customer experience. You'll develop solutions for ambiguous problems and work closely with Product Management on delivering high-quality applications using modern web frameworks like React.js and technologies such as AWS, ensuring collaboration and innovation.
The Head of Software Engineering will lead a team of over 400 engineers, focusing on strategic organizational design, talent development, and high-performance delivery. Responsibilities include managing stakeholder relationships, overseeing engineering practices, and ensuring compliance with regulations.
The Customer Complaints Case Handler is responsible for managing and resolving customer complaints. This includes investigating concerns, providing informed responses, supporting customers throughout the resolution process, and improving company processes. A focus on customer advocacy and clear communication is essential.
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As a Collections Advisor, you will support customers facing difficulties in making payments due to various circumstances. Your role involves effective communication, understanding individual situations, and providing suitable solutions while ensuring a customer-focused approach. You will also need to navigate industry regulations and signpost customers to additional support resources.
As a Senior Cloud Engineer, you will enhance Capital One's AWS cloud capabilities by designing features for the API Gateway platform using infrastructure as code. Your responsibilities include maintaining systems to improve CI/CD processes, solving complex problems collaboratively across teams, and automating solutions. Strong scripting skills are necessary for this role, along with a solid understanding of cloud infrastructure and high availability strategies.
As a Senior Software Development Engineer, you will design and develop software features within a self-organised engineering team, focusing on quality applications and collaboration. You will work with APIs, apply modern programming techniques, and contribute to cloud-related projects, while following best practices such as Pair Programming and BDD.
The Head of Contact Centre Quality Assurance will lead the quality assurance team, ensuring effective reporting and continuous improvement in customer outcomes. Responsibilities include providing assurance to operations leadership, utilizing voice analytics, and fostering change management across contact centres.
Seeking a Sr. Manager, Product Design Lead to join the team and define and deploy consistent, reusable componentry and patterns across the product portfolio. Responsibilities include collaborating with teams, championing user needs, leading teams, and driving product design through discovery and delivery phases.
As a Principal Data Analyst at Capital One, leverage analytic and technical skills to innovate, build, and maintain well-managed data solutions and capabilities to tackle business problems. Responsibilities include using Open Source/Digital technologies, partnering with the business for consultancy, driving data quality management, and more. Ideal candidates should have experience with scripting and data in various forms, and a degree in a STEM discipline.
Manager, Product Management role in Human Resources at Capital One focusing on building intuitive experiences for employees by defining and building technology solutions. Responsibilities include human-centered design, business focus, technology-driven decisions, integrated problem solving, and transformational leadership. Seeking intellectually curious individuals who can drive meaningful outcomes and contribute to team culture.
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