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The Operations Analyst will support Technical Operations Services by managing number provisioning, coordinating engineering queries, monitoring content, handling escalations, analyzing data for trends, responding to alerts, investigating fraud cases, and serving as a communication point for carriers.

As a CFIUS Technical Writer, you will produce and revise documentation, user guides, and technical publications by transforming complex information into understandable formats. You will collaborate with engineers and product teams, research technical subjects, and maintain an internal documentation library.

As a Senior DevOps Engineer, you will enhance infrastructure to support developer experience and system reliability, automate processes through Infrastructure as Code, manage Kubernetes clusters, and collaborate to ensure compliance and best practices.

The Analyst Relations Coordinator will provide operational support for the Analyst Relations team at Vonage, coordinating analyst interactions and procurement of services. Responsibilities include data collection for analyst reports, engaging with various stakeholders, managing relationships with vendors, planning analyst engagements, and assisting with communications like e-newsletters.

The role involves hands-on software development and scalable cloud systems design. Key responsibilities include implementing new features for cloud automation, contributing to scalable architecture, and improving service quality while collaborating on cloud systems and infrastructure automation projects.

The Customer Support Specialist will focus on delivering exceptional customer service by addressing issues and requests efficiently. Responsibilities include logging and prioritizing support requests, building customer relationships, resolving support issues via phone and remote support, analyzing network trace information, and managing workflows using Salesforce.

The Customer Solutions Manager will build relationships with Vonage’s API customers, ensuring they are effectively utilizing the communication solutions provided. Responsibilities include defining success plans, educating customers, monitoring progress, identifying upsell opportunities, and resolving technical issues. The role requires strong organizational skills and the ability to engage with multiple accounts simultaneously.