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As a Premium Support Senior Associate, you will provide exceptional customer service to Airbnb hosts and guests, manage complex reservations, resolve issues effectively, and build strong relationships with the community. You'll be expected to work autonomously while ensuring high-quality support and continuous improvement of services.

The Manager of Premium Support at Airbnb will lead a customer service team of 10-15 ambassadors, ensuring high-quality support and operational efficiency. Key responsibilities include managing escalations, conducting performance coaching, implementing best practices, and collaborating with staffing teams to meet operational needs.

The role involves managing a team of 10-15 customer support ambassadors, ensuring high-quality support services, providing guidance and coaching, and developing performance strategies. The manager will handle complex customer issues, collaborate on staffing needs, and monitor team performance in a dynamic environment.

The Premium Support Senior Associate at Airbnb provides exceptional customer service to key community members facing issues with reservations. Responsibilities include managing complex cases, ensuring resolutions, communicating effectively, and building strong relationships with users. The role requires autonomy, problem-solving skills, and high-level interaction with clients.

As an Integration Engineer, you will be the primary technical contact for software partners, troubleshooting issues, offering technical consultancy, and documenting API updates. You will work closely with product and engineering teams to enhance partner experiences and ensure smooth integration with the Airbnb API.

As a Staff Software Engineer on the Payins team at Airbnb, you will lead the architectural vision for user experience and backend systems involved in payment processes. You will be responsible for mentoring engineers, improving product quality, and identifying opportunities for impact within a team that handles significant transaction volumes.

Lead a diverse team of software engineers in developing user-friendly AI-driven customer service products, focusing on both backend and frontend experiences. Oversee the technical direction and execution of chatbot-related products while fostering an engineering culture of excellence.