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Platform Architect for Customer & Industry Workflows responsible for guiding clients through the implementation of ServiceNow's Customer Service Management and Industry Vertical solutions. Focus on delivering best-practice-based solutions to drive business outcomes and enhance operational efficiency. Deep expertise in ServiceNow capabilities and customer service workflows required.

The Principal Technical Consultant, HCLS at ServiceNow is responsible for being the technical expert on the ServiceNow platform, advising customers on leveraging configurations, supporting engagement efforts, leading design workshops, providing technical development lead, creating and maintaining technical documentation, collaborating with team members, and more. This role requires at least 5 years of configuration/development experience for complex technologies.

As a Principal ServiceNow Architect at CIWF, you will design and implement innovative business solutions using ServiceNow for clients, collaborate with stakeholders, lead requirements gathering workshops, analyze and improve processes, drive change management, and stay updated on ServiceNow capabilities.