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Join ServiceNow as a Senior Support Account Manager to deliver world-class customer satisfaction by proactively and reactively managing support-related activities for high-profile customers. Drive cross-functional teams to resolve customer issues effectively and facilitate communication between customers and ServiceNow. Manage SLAs, drive continual improvement, and act as an escalation point for critical issues. Ideal candidates have excellent communication skills, ITSM knowledge, and experience with technical support teams. Desirable skills include growth mindset and collaborative attitude.

Join the Product and Solutions Marketing (PSM) team supporting the company's flagship Technology Workflows portfolio. Develop narratives targeting C-level audience, lead research efforts for defining personas, create marketing assets, collaborate with cross-functional teams, and drive key marketing strategies.

Senior Manager, Outbound Product Management role in the IT Service Management (ITSM) Business Unit of ServiceNow. Responsible for shaping product trajectory, empowering sales teams, and engaging customers. Collaborates with cross-functional teams to enhance IT workflows and practices through innovative solutions. Key focus on strategic influence, customer-centric vision, and market insight to drive product development and align with user needs.