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In this role, the Associate Customer Success Manager will oversee a portfolio of customers, ensuring they achieve business outcomes by providing prescriptive guidance and promoting product adoption. The manager will resolve client issues, improve customer engagement, and enhance the value of ServiceNow products in their client portfolio.

The Sales Operations Analyst will support forecasting processes, perform pipeline analysis, and advise on commercial sales transactions. Responsibilities include analyzing customer licensing and product usage, ensuring order accuracy, and interfacing with multiple departments to promote sales compliance and opportunities.

The role involves managing digital employee experience initiatives using the Now Platform and IT Workflow products, leading Agile ceremonies, coaching product-oriented teams, and driving project execution while engaging with stakeholders to ensure successful outcomes.

In this role, you will build high-quality and scalable code, collaborating with product owners to understand requirements. You'll implement user-friendly software, contribute to new products/features, and enhance existing ones while mentoring colleagues.

As an Associate Customer Success Manager, you will advocate for a portfolio of customers, helping them achieve their business goals through effective use of ServiceNow products. Your role involves overseeing customer engagement, ensuring technical health, promoting product adoption, and resolving client issues.

The Associate Customer Success Manager will serve as an advocate for customers, managing a portfolio to enhance product adoption and achieve business outcomes. Responsibilities include overseeing customer engagement, ensuring technical health, promoting best practices, resolving issues, and collaborating with internal teams to maximize customer value from ServiceNow products.

The role involves driving strategic priorities and operational excellence within the Product organization at ServiceNow. Responsibilities include conducting analyses, structuring complex problems, collaborating with cross-functional teams, and program managing initiatives that align stakeholders and drive growth.