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The Technical Support Engineer will diagnose and resolve complex issues for partners, develop documentation for support processes, collaborate with teams to handle partner escalations, and analyze support trends for improvements.

The Senior Editor at Via will enhance mobility by leading a team to create strategic proposals for public transit partnerships. The role involves collaborating with executive leadership, managing multiple project deadlines, and improving the proposal process through innovative technologies. The editor will also mentor team members and analyze performance metrics for proposals.

As the Managing Editor of Strategic Proposals at Via, you will lead a team to create high-quality proposals for partnerships with public transit providers. You will manage the proposal process, work closely with senior leaders, and use your knowledge of Via's capabilities to improve mobility solutions. You'll also develop team expertise and innovative approaches to enhance proposal quality.