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The Operations Manager at Probe Group will oversee daily operations, ensuring efficient service delivery while mentoring Team Leaders. Key responsibilities include performance management, client relationship management, implementing process improvements, and adhering to compliance and risk management protocols.

The Outbound Sales Representative at Probe Group will handle inbound and outbound customer calls, providing timely and accurate information. Responsibilities include resolving complaints, processing sales transactions, and maintaining customer satisfaction. Successful candidates will also engage in sales activities and support customers through various communication channels while complying with established procedures and policies.

Probe Group is seeking passionate Customer Solutions Specialists to provide exceptional customer service in a fast-paced contact center. Responsibilities include interpreting customer needs and delivering suitable solutions. The role offers extensive training and opportunities for development in a supportive work environment.

The Customer Experience Executive at Probe CX is tasked with supporting the Fitness & Lifestyle Group Central Admin Team. Responsibilities include processing club requests, reviewing tailgating alerts, communicating with members about policies, managing inboxes, and recording interactions in Clubware and Google Sheets.

The Senior Director of Workforce Management at Probe CX will lead the strategic vision for optimizing workforce performance across the organization, focusing on customer experience, staff engagement, and overall performance enhancement through best-in-class workforce management practices.