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The Manager of Technical Support will oversee a global team of technical customer service engineers, focusing on managing team culture, driving process improvements, and ensuring customer satisfaction. The role involves acting as a Technical Incident Manager, implementing performance plans, and communicating with senior management regarding operational performance.

Brightcove is seeking talented individuals through their General Application for Engineering and Product roles. As part of the Talent Community, you'll be considered for future opportunities. The company values innovation, collaboration, and employee growth, offering remote and hybrid working options along with a vibrant workplace culture.

The job is a general application for sales positions at Brightcove, where candidates can express interest in opportunities within the company. Brightcove is focused on video technology and storytelling, aiming to help organizations connect with their audiences. The company values innovation and collaboration in a positive work environment.