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As a Support Analyst, you will manage customer requests, troubleshoot API/software access issues, maintain internal documentation, and communicate with teams for operations. Strong organization and communication skills are essential.

Lead and manage the Streaming Technical Support team, ensuring high-quality support for Genius Sports' Video Streaming Product. Responsibilities include team management, performance evaluations, recruitment support, and overseeing team performance while maintaining technical proficiency and effective communication with stakeholders.

The Streaming Technical Support Analyst provides assistance for live streaming services, resolves technical issues, collaborates with global teams, and monitors live events. This role focuses on maintaining high-quality streaming for customers and partners internationally, requiring strong technical and communication skills.

As a Sportstech Technical Support Analyst, you will assist end users and data partners with technical inquiries, ensuring integration and troubleshooting issues are resolved. You will provide training, maintain documentation, and collaborate with teams to enhance customer service and product functionality. Support will involve both software and hardware aspects, with emphasis on advanced troubleshooting skills.

The Sports Research and Data Entry Administrator is responsible for maintaining a database through data entry and updates on sports events, providing match reviews and reports, and communicating with internal teams and external customers. The role also requires monitoring events during shifts and compiling reports accordingly.

The Sportsbook Technical Support 2 Analyst will handle inquiries from Risk customers and internal teams, support the Multibet product, manage third-party feeds, escalate issues to development, and create knowledge base documents for known issues. The role emphasizes effective communication, multitasking, problem-solving, and teamwork in a fast-paced environment.

The Sports Customer Onboarding Officer will collaborate with league and federation clients to ensure efficient delivery of customized products and services. This role includes coordinating with 3rd party video providers, managing implementation timelines, conducting training sessions, and providing documentation to enhance the user experience during onboarding.