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The Escalation Response Specialist III is responsible for managing and resolving escalated complaints from members and providers. This role involves documenting issues, identifying trends, coordinating with various departments to facilitate issue resolution, and providing updates to stakeholders to enhance the customer experience.

The Regional Agency Manager is responsible for achieving annual sales goals related to the Medicare book of business, engaging with community organizations and brokers, responding to escalated issues, conducting training, and developing best practices based on market conditions. The position requires significant travel and building strong relationships internally and externally.

The Contract Negotiator coordinates and negotiates service agreements with providers, ensuring compliance with corporate and health plan guidelines. Responsibilities include recruiting providers, leading negotiations, monitoring performance standards, and facilitating contract compliance. The role may require travel up to 25%.