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The Instructional Designer will create high-impact training materials in various modalities. Responsibilities include collaborating with stakeholders to assess training needs, designing engaging instructional content, using instructional design software, managing project timelines, and ensuring content aligns with business goals and learning outcomes.

The Settlement Specialist supports the Collections Department by reviewing and processing settlement requests, negotiating payment terms with customers, providing feedback on submissions, and developing operational policies. The role requires excellent communication and time management skills to thrive in a fast-paced environment.

As an Online Support Specialist, you will provide exceptional customer service via phone, chat, and email. Responsibilities include managing communications in Zendesk, reviewing financial documents, verifying customer income, and detecting fraudulent applications. You will be part of a dynamic team focused on delivering high-quality service and meeting production goals.

Customer Service Representatives assist customers over the phone with the loan application process, verify financial information, troubleshoot product-related issues, and provide excellent customer service. The role involves handling 100+ calls per day while adapting to changing policies and ensuring quality service delivery.

The Product Support Analyst will identify root causes of customer issues, monitor key systems, gather data, collaborate with operations and product teams, and facilitate incident management. The role focuses on improving customer experiences and synthesizing data into actionable insights.

The Vendor Relationship Specialist manages agency partner performance, coordinates repossession and sales processes, ensures compliance with legal communications, and supports operational policies. They provide regular performance reports and collaborate with internal and external teams to enhance communication and improve processes.

The Dealer Development Manager is responsible for promoting indirect lending programs, developing and maintaining partnerships with dealership partners, and improving efficiency and profitability through strong relationships and market understanding. This role involves customer outreach, consulting, and collaboration with internal teams to serve clients effectively.