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The Engagement Manager oversees service delivery, ensuring client satisfaction, project execution, resource management, risk mitigation, and continuous improvement while building strong client relationships.

The role involves developing sales strategies, managing the entire sales cycle, building relationships with executives, and driving account expansion in a SaaS environment.

The Technical Customer Success Manager will coach customers on leveraging APIs and microservices, collaborate with sales teams, and enhance customer engagement through innovative tooling.

The Senior Technical Customer Success Manager leads customer onboarding, drives product adoption, and resolves technical issues, ensuring customer satisfaction and success with Kong's products.

You will support customers in leveraging APIs and microservices, coach them throughout their lifecycle, and collaborate with internal teams to maximize customer success.

The Senior GTM Sourcer will manage the candidate pipeline for Sales and Marketing roles, collaborate with hiring managers, and develop sourcing strategies.

The Staff Technical Writer will create user guides, deployment and configuration guides, and collaborate with various teams to improve documentation. They will utilize the product to ensure content accuracy and enhance team processes.