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As a Customer Success Manager, you'll ensure customer satisfaction and drive platform adoption, nurturing relationships with stakeholders and acting as a trusted advisor. Responsibilities include establishing success criteria, educating customers about features, addressing escalations, maintaining a feedback loop, and presenting value reviews to enhance retention and growth.

As a Customer Success Manager, you will enhance customer satisfaction and retention by developing strong relationships, driving platform adoption, and acting as a trusted advisor. The role involves managing expectations, delivering business reviews, and maximizing return on investment for customers.

The Customer Success Manager will build and maintain strong relationships with customers, ensuring they gain maximum value from the platform. Responsibilities include driving product adoption, managing customer feedback, and conducting business reviews to demonstrate ROI and facilitate renewals. The role requires excellent communication and analytical skills to handle any escalations and support a positive customer experience.

As a Mid-Market Account Executive at Abnormal Security, you will manage full-cycle sales for small to medium-sized business accounts, focusing on prospecting and generating new business opportunities, working closely with Customer Success on renewals, and collaborating with internal teams to maximize sales outcomes.

The Senior Software Engineer will lead and manage software projects for the Inbound Email Products team, focusing on enhancing the email security product's backend infrastructure. Responsibilities include roadmapping, mentoring, collaborating with cross-functional teams, and ensuring engineering excellence while balancing feature development with operational tasks.

The Senior Full Stack Engineer will oversee the Inbound Email Portal team, responsible for developing and managing full stack web applications related to Messaging Security Products. The role includes enhancing product stability, improving user interface performance, and mentoring junior engineers, while focusing primarily on backend API development and system architecture.

The Sales Development Representative will be responsible for contacting potential clients through various outreach methods, identifying client needs, qualifying leads, and collaborating with the sales team to meet assigned targets. A successful candidate will demonstrate strong communication skills and the ability to manage multiple requests efficiently.