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The Global Operations Manager will oversee support for member and customer-focused teams, enhance program offerings, and boost provider partnerships to enable operational transparency. Collaborating with multiple departments, the role focuses on contributing to company growth and strategic objectives while driving improvements in operational processes to deliver excellent member experiences.

The Expansion and Renewal Director at Carrot Fertility is responsible for driving retention and growth within the Middle Market customer segment, coaching Customer Success Managers, analyzing customer data for trends, and developing actionable insights to execute strategic plans for account expansion and renewal.

The Customer Success Manager II at Carrot Fertility will support small business clients, drive retention, increase engagement, and ensure customer satisfaction. Responsibilities include acting as a trusted advisor to HR leaders, communicating product value, and identifying growth opportunities within the customer portfolio.

The Customer Success Enablement Specialist at Carrot Fertility supports the Customer Success team by creating tools and resources, managing onboarding programs, tracking compliance, and improving content adoption. They facilitate internal communication, manage requests, and analyze trends to enhance operational efficiency. The role requires strong communication skills and adaptability in a collaborative environment.