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As a Technical Escalations Engineer 2 at Datadog, you will investigate customer escalations related to Synthetic and Real User Monitoring, lead technical calls, create documentation, and support the Solutions team in understanding new products. You will combine technical knowledge and customer-facing experience to provide solutions while contributing to team growth and collaboration.

As a Senior Director of Technical Support Engineering at Datadog, you will manage and mentor a team of leaders and support engineers, oversee initiatives to enhance customer experience, collaborate with various departments on strategic improvements, and assist during incidents. Your role focuses on driving innovation while ensuring operational efficiency in a hybrid work environment.

As a Senior Premier Support Engineer at Datadog, you will provide technical support to Premier Customers, assist with inquiries via multiple channels, build relationships, reproduce integration issues, and create documentation. You will also participate in health check meetings and drive product discussions based on customer needs.

As a Senior Technical Escalations Engineer at Datadog, you will provide technical support for customers, lead escalated technical calls, collaborate with the Technical Enablement team to maintain documentation, conduct training sessions, and ensure the proficiency of the worldwide Technical Support Engineering team while promoting a client-centric approach.

Manage and mentor a team of Technical Support Engineers to handle client requests, troubleshoot issues, drive productivity initiatives, and foster team development. Collaborate on high-priority escalations and facilitate new hire training in a technical support environment.

The Senior Director of Technical Support Engineering will lead and mentor a team, driving customer experience and innovation while managing operations in alignment with global strategies. Responsibilities include overseeing support teams, improving processes, and managing recruitment and growth strategies.

The Staff Engineer for the Security Incident Response Team at Datadog is responsible for leading the security incident response program, collaborating with cross-functional teams, investigating and remediating security threats, and developing tools to improve incident response capabilities. The role requires coaching team members, conducting post-incident analyses, and ensuring readiness through training and drills.