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The Technical Escalation Engineer 2 focuses on providing top-tier technical support related to Serverless technologies while researching customer escalations and leading client technical calls. This role also involves partner collaboration for documentation, training sessions, and preparing the Technical Support Engineering team for new product launches.

As a Senior Technical Escalations Engineer, you will investigate complex customer escalations, assist with multi-channel technical support, prepare the Technical Support Engineering team for new products, and mentor junior team members. You will need strong communication skills and a client-centric approach while collaborating with other teams to manage escalations.

As a Senior Technical Escalations Engineer at Datadog, you will handle complex technical issues for customers, lead training and support efforts for the team, and ensure documentation is maintained. You will collaborate with engineering on high-priority escalations, mentor junior team members, and actively participate in the engineering community.

As a Senior Technical Escalations Engineer at Datadog, you will investigate complex customer escalations, lead technical calls, maintain documentation, mentor junior team members, and collaborate with Engineering on high-priority escalations, all while working within a hybrid work environment.

As a Manager in Technical Support Engineering at Datadog, you will lead, develop, and mentor a team of Technical Support Engineers, manage client requests, and oversee performance while enhancing team productivity through training and documentation. You will also resolve escalations and collaborate with various internal teams to meet client needs.

As a Sales Development Representative at Datadog, you will prospect and qualify customer leads, assist in business growth, schedule meetings, and implement strategies for acquiring new business. The role requires collaboration with various teams and involves conducting outreach through cold calls and emails, contributing to the digital transformation of clients.

As a Sales Development Representative, you will prospect and qualify leads to assist in Datadog's growth. Responsibilities include collaborating with teams, conducting outreach, and identifying customer needs. This role offers opportunities for career advancement in sales.