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Engage with customers via multiple channels to identify and resolve technical support requests, become demo certified, participate in product conversations, and train as a specialist in Datadog products. Requires 2+ years of experience in technical support, familiarity with Zendesk, Jira, Confluence, and programming experience.
Engage with customers via multiple channels to identify and resolve technical support requests, become demo certified, participate in product conversations, and specialize in Datadog products. Must be fluent in English and Portuguese.
Engage with customers via multiple channels to identify and resolve technical support requests, reproduce technical issues, lead demos, participate in product conversations, and specialize in Datadog products. Work from the office 3-5 days per week.
Engage with customers to identify and resolve technical support requests, participate in product conversations, become a specialist in Datadog's products, work on-site at the Datadog office
Provide technical support for Datadog's products through multiple channels, troubleshoot technical issues, conduct product demos, and engage with clients to ensure their success. Work in a hybrid workplace setting in Ciudad de México.
Design, develop, and maintain automated infrastructure, systems, and services to improve offensive security capabilities. Prototype new ideas, test open-source offensive security tools, and work across the stack to deliver new adversarial features. Research and monitor emerging trends in offensive tooling.
Premier Support Engineer at Datadog responsible for technical troubleshooting, client education, debugging, documentation, and product conversations with Premier Customers. Must have experience in multi-channel technical support at a SaaS company and knowledge of Linux.
Support Customer Trust team in translating customer security requirements, partnering with sales and legal organizations, and improving customer-facing security page. Collaborate with teams, analyze security requirements, and contribute to security features at Datadog.
Investigate, contain, and remediate security threats at Datadog while building tools and systems to enhance incident response capabilities. Conduct post-incident analysis and collaborate with other security teams to prevent future incidents. Stay updated on latest security trends and technologies.
The GTM Strategy and Operations Senior Associate at Datadog will set up and own critical operations across the EMEA region, partner with ecosystem teams, develop strategic plans, generate analytics and insights, lead transformation programs, advise leadership, and review global key performance metrics.
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