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As a Senior Customer Success Manager at Braze, you will oversee client renewals and retention, act as a trusted advisor, drive feature adoption, and analyze customer product usage. You will maintain regular customer contact, advocate for customer needs, ensure seamless transitions from onboarding, and mentor junior colleagues.

As an Engineering Manager in Partnerships, you will lead the Product Partnerships team, focusing on developing and optimizing e-commerce integrations, specifically with Shopify. You will manage the team's success, shape processes, support engineers' growth, and collaborate with product managers and designers to meet product goals.