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The Lead Site Reliability Engineer at Xero will provide technical leadership for an SRE team, ensuring product reliability and continuous improvement, while fostering a culture of observability and error budget management.

The Customer Experience Specialist will support customers with Xero queries, emphasizing accounting, problem-solving, and proactive communication to enhance user experience.

The Customer Experience Specialist provides support to users in understanding Xero’s services, manages inquiries through Salesforce, and aids in problem resolution.

The Senior Manager of Business Communications is responsible for leading communication strategies that support business objectives, manage stakeholder communications, and create engaging content for various audiences and channels.

Develop and manage communication materials, support projects, ensure consistent messaging, conduct research, and enhance stakeholder engagement.

Lead the design and development of AI and ML infrastructure at scale. Collaborate with teams, mentor engineers, and manage technical debt. Enhance data usability and build market presence through knowledge sharing.

Lead a product SRE team, ensuring system reliability and implementing best practices for observability and continuous improvement while mentoring engineers.