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The Lifecycle Marketing Lead will enhance Xero's global small business lifecycle and engagement strategy, focusing on personalized customer journeys to optimize engagement and conversion. Responsibilities include utilizing Salesforce Marketing Cloud for insights, leading lifecycle programs aligned with business goals, and analyzing marketing performance to drive continuous improvement.

Lead the Identity & Auth Team at Xero, overseeing two pods of developers, promoting teamwork, facilitating strong engineering practices, and ensuring high-quality software delivery. Collaborate with product managers to set delivery plans and tackle technical challenges in a microservices environment.

The Promo and Offers Manager at Xero will develop and execute promotional strategies to attract and retain customers, working closely with marketing, product, and sales teams. Responsibilities include monitoring and reporting on promotions, optimizing offers through testing and analysis, and improving targeting and effectiveness through segmentation.

The role involves assisting customers on the Planday platform, providing support through communication channels, troubleshooting issues, collaborating with the technical team, and improving customer experience through proactive solutions. Candidates should be fluent in Swedish and English, have a customer-centric attitude, and the ability to work both independently and in a team.

As Engineering Team Lead for Xero's Identity & Auth Team, you will guide two pods of developers, overseeing delivery plans, fostering teamwork, and ensuring high standards of software quality. You will address roadblocks and encourage team improvement within agile methodologies while directly impacting a widely-used platform.

As a Project Lead at Xero, you'll manage a team of Project Managers and Project Coordinators, driving professional development, and supporting high-quality project delivery. You'll develop project management resources, lead strategic project execution, and enhance operational processes to ensure successful outcomes aligned with Xero’s objectives.

As a Customer Experience People Lead at Xero, you'll lead and empower a team of Customer Experience Specialists to deliver exceptional support to small business owners and their accounting advisors. You'll collaborate with global teams, coach for high performance, manage workforce planning, and champion customer satisfaction while influencing business changes based on customer feedback.