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The Technical Support Specialist II will manage Tier 1 support tickets for enterprise clients, troubleshoot issues, respond to support inquiries, maintain records in Salesforce, contribute to the knowledge base, and aim to become a subject matter expert on advanced features and API integrations.
Responsible for leading the implementation of TigerConnect solutions for clinical workflow optimization, managing project execution from initiation to closure, guiding change management, and collaborating with cross-functional teams to ensure successful delivery.
As a Billing Operations Specialist at TigerConnect, you will manage customer accounts and billing information using Salesforce and NetSuite, ensuring accurate invoicing and financial data consistency. Collaborate with Sales and Customer Success teams, resolve billing inquiries, and implement process improvements while monitoring compliance with financial regulations.
As Manager of Digital Marketing, you will develop and execute a digital marketing strategy, lead a team in enhancing campaigns across various digital channels, and optimize performance focusing heavily on the healthcare IT sector. Responsibilities include managing SEO, SEM, analyzing audience insights, budget management, and improving conversion rates through collaboration with internal teams.
As a Senior Data Analyst, Revenue, you'll translate complex data into actionable insights, dashboards, and reports while collaborating with various teams. You'll enhance analytics processes, interpret data trends, and support business initiatives through detailed reporting. The role emphasizes effective communication and a strong analytical mindset.
Seeking a highly organized, proactive, and professional Executive Assistant to provide comprehensive support to C-Level Executives. Responsibilities include calendar management, expense tracking, event planning, and facilitating seamless communication across the organization.
The Customer Success Systems Administrator will manage and optimize Gainsight and Kantata platforms, configure systems, analyze data for insights, and improve processes to enhance customer engagement and operational efficiency. Responsibilities include system administration, reporting, analytics, and collaboration with customer-facing teams.
As a Software Engineer III at TigerConnect, you will lead the technical design and implementation of scalable healthcare communication features, develop microservices, troubleshoot production issues, and enhance the security and performance of the platform.
The Technical Product Manager writes and manages product requirements, user stories, and oversees interoperability of communication infrastructures. Responsibilities include product strategy development, roadmap management for communication features, gathering customer insights, and collaborating with engineering teams to ensure successful product development using agile methodologies.
The Customer Success Manager at TigerConnect focuses on maximizing customer value through strategic relationships and effective onboarding of clients. Responsibilities include analyzing customer data, promoting adoption of the clinical collaboration platform, and strategizing interventions for at-risk clients.
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