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The Senior Director of Strategic Customer Programs oversees initiatives to enhance customer engagement and satisfaction. They lead programs to strengthen relationships and boost retention, working closely with cross-functional teams and the VP of Customer Success to align strategies with company objectives and drive growth in the mental health industry.

Manage a book of business of clients and prospects, develop and implement custom mental health strategies, support clinical program improvements, represent the company in market-facing events.

Responsible for managing and optimizing email marketing strategies, developing lifecycle campaigns to drive customer engagement, and analyzing performance metrics. This role involves writing copy, conducting A/B tests, and utilizing segmentation techniques to personalize communications, focusing on enhancing member satisfaction and health outcomes.

The VP Sales, Public Sector will lead a team of account executives to establish and manage partnerships with public sector organizations, focusing on securing federal and state contracts. Responsibilities include developing sales strategies, overseeing proposals, maintaining client relationships, and analyzing regulatory impacts to achieve sales and pipeline targets.

Lead the Member Experience Engineering team to enhance web and mobile platforms, optimizing member interactions and managing a team focused on delivering member funnel improvements and product innovation.

The Strategic Alliances Director will build and nurture relationships with benefits consultants and brokers, promoting Spring Health as the preferred mental health solution. This role involves collaboration with sales and marketing teams, attending events, and leveraging market insights to support revenue growth and establish strong advocacy for the company's services.

The Senior Director of Engineering will lead multiple teams to optimize member experiences in a mental healthcare platform. Responsibilities include driving development projects, enhancing engineering efficiency, overseeing product initiatives, and mentoring engineering managers. The role focuses on fostering a thriving engineering organization with high-quality output, timely deliveries, and collaboration across functional teams.